Privacy Policy
This policy explains how Bundaberg Termite Inspections collects, uses and protects the personal information you give us. We handle your information in line with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using this website or contacting us, you agree to the practices described here.
Bundaberg Termite Inspections operates this website to connect homeowners across Bundaberg and the surrounding region with a licensed local timber pest inspector who carries out inspections and treatments. Because of that, the main reason we collect your details is simple: so your enquiry reaches the person who can actually help with it.
What information we collect
When you fill in a quote or contact form, or call us, we collect the details you choose to give us — typically your name, phone number, suburb, the type of property, and a short description of what you need (for example a routine annual check, a purchase deadline, or signs of termites you've noticed). You don't have to give us anything beyond what's needed to respond to your enquiry, though leaving out key details may make it harder for us to quote accurately.
Like most websites, we also collect limited technical information automatically — such as your IP address, browser type, the pages you visit and the date and time of your visit — through standard web server logs and analytics tools. This information is general in nature and is used to keep the site working well and understand how visitors use it.
How we use your information
We use the information you provide only to respond to your enquiry: to give you a quote, answer your questions, arrange an inspection or treatment, and follow up about the work. We may contact you by phone, text or email using the details you supply. We do not use your details for unrelated marketing without your consent, and we do not sell your personal information to anyone.
Who we share it with
To fulfil your request, we share the details of your enquiry with the licensed local timber pest service provider who carries out inspections and treatments in your area. That provider uses your information for the same purpose — to contact you, quote, and complete the work you've asked about — and is expected to handle it consistently with the Australian Privacy Principles.
We may also share information with third parties who help us operate the website and business, such as web hosting and analytics providers, where they need it to deliver their service to us. We may disclose personal information if required or authorised by law. Beyond these situations, we do not disclose your personal information to other parties.
Cookies and analytics
This website may use cookies and similar technologies, including third-party analytics, to understand traffic and improve the site. Cookies are small files stored by your browser. You can set your browser to refuse cookies or alert you when they're used; some parts of the site may not function as intended if you do. Analytics data is used in aggregate and is not used to personally identify you.
Keeping your information secure
We take reasonable steps to protect the personal information we hold from misuse, loss, and unauthorised access, modification or disclosure. No method of transmitting or storing data is completely secure, but we work to keep your details protected and to limit access to those who need it to respond to your enquiry.
How long we keep it
We keep your information only as long as we reasonably need it — to respond to and service your enquiry, meet our record-keeping and legal obligations, and address any follow-up about the work. When it's no longer needed for those purposes, we take reasonable steps to delete or de-identify it.
Accessing or correcting your information
You can ask us what personal information we hold about you, request a correction if it's wrong or out of date, or ask us to remove your details. Just call 1300 000 000 and let us know. We'll respond within a reasonable time, and there's no charge to make a request.
Complaints
If you're concerned about how your personal information has been handled, please contact us first on 1300 000 000 so we can try to put it right. If you're not satisfied with our response, you can raise the matter with the Office of the Australian Information Commissioner (OAIC), the national privacy regulator, whose contact details are published at oaic.gov.au.
Changes to this policy
We may update this privacy policy from time to time to reflect changes to our practices or legal obligations. The current version always appears on this page, so it's worth checking back if privacy matters to you.
Contact us
For anything to do with this policy or your personal information, call 1300 000 000 or use the contact page. This policy relates to Bundaberg Termite Inspections and this website only; it doesn't cover other websites you might reach through links here.